SIM Community Safety Manager | Serious Incident Manager

Complete alerting and response management system

SIM products have been researched, developed and tested for use in critical environments. Our core system was created in partnership with the Met Police, local authorities and the Violence Reduction Unit at City Hall, London to manage incidents of violence across London.

Complete alerting and response management system

SIM products have been researched, developed and tested for use in critical environments. Our core system was created in partnership with the Met Police, local authorities and the Violence Reduction Unit at City Hall, London to manage violent incidents across London.

Created by incident managers, for incident managers.

SIM Community Safety Manager was developed with steering groups of local authority Community Safety Managers, Heads of Community Safety and Police across London.

All SIM system features were specified and tested with these user groups. The system response protocols were developed and honed over many years and are now available for all local authorities.

The SIM Community Safety Manager is a perfect fit for local authority community safety teams.

The SIM Community Safety Manager is perfect for safety teams at local authorities or large venues.

Created by incident managers, for incident managers.

SIM Community Safety Manager was developed with steering groups of community safety managers and heads of community safety at Local Authorities and Police across London.

All SIM system features were specified and tested with these user groups. The system response protocols were developed and honed over many years and are now available for everyone.

FEATURES

SIM Alert Manager
SIM takes initial incident reports from any source, including Police operations rooms, CCTV teams, social media managers or community safety team members.
All selected stakeholders are instantly alerted via text, email and WhatsApp with live incident details, maps, cordons, and other information, including Section 60/35s.

SIM Response Protocol Manager
If a response is required, you can launch a SIM best practice protocol or your own customised response. The protocol manager will automatically inform each team member via email and text what they need to do and keep you informed of their progress.

SIM Briefing Note Manager
The SIM briefing notes system allows the response team to share vital incident, victim and perpetrator knowledge to ensure everyone is briefed and can make informed decisions. GDPR compliant.

FEATURES

SIM Alert Manager
SIM takes initial incident reports from any source, including Police operations rooms, CCTV teams, social media managers or community safety team members. All selected stakeholders are instantly alerted via text, email and WhatsApp with live incident details, maps, cordons, and other information, including Section 60/35s.

SIM Response Protocol Manager
If a response is required, you can launch a SIM best practice protocol or your own customised response. The protocol manager will automatically inform each team member via email and text what they need to do and keep you informed of their progress.

SIM Briefing Note Manager
The SIM briefing notes system allows the response team to share vital incident, victim and perpetrator knowledge to ensure everyone is briefed and can make informed decisions. GDPR compliant.

Enterprise or individual licences

SIM is available with individual or enterprise licenses.

Our enterprise product includes response protocol, team setup, team briefing sessions and support.

Enterprise or individual licences

SIM is available with individual or enterprise licenses.

Our enterprise product includes response protocol, team setup, team briefing sessions and support.

Our Emergency Planning module is piloting now

Please contact us if you would like to be involved. We are looking for Local Authorities to pilot with and to gather requirements from.

Are you an education, health or sports venue?

Our planning module is piloting now. The SIM enterprise application can be customised just for your requirements.

Our Emergency Planning module is piloting now

Please contact us if you would like to be involved. We are looking for Local Authorities to pilot with and to gather requirements from.

Are you an education, health or sports venue?

Our planning module is piloting now. SIM enterprise application can be customised just for your requirements.

FAQs

How long will it take to set up SIM at my Local Authority?

Community Safety Team and stakeholder alerting can be set up and ready to use within 48hrs.

‘How to launch an incident’ briefing sessions usually occur within a week, with response protocols usually set up within the same timescale.

We are happy to work with you to customise response protocols when necessary.

How many people can use the system?

SIM works as well with small teams as very large ones.

An average team size of approximately 20, with stakeholders between 50 and 200, would be normal.

What support is included?

We offer briefing drop-in sessions for your team (usually held on Microsoft Teams). We have a dedicated help website with videos and other useful content. There is a live chat service on the system or a help line for people to call.

Can we swap from an individual plan to Enterprise?

Many of our customers try out the system on an individual plan and then move over to an enterprise plan. We are more than happy to help in any way we can to make the transition as smooth as possible.

What are the technical requirements?

SIM products are browser-based web apps and so will operate on any device - laptop, tablet or phone.

Is the system GDPR compliant?

All SIM products are GDPR compliant.

CSA STAR certification: Level 4: CSA C-STAR Assessment

Security governance standards: CSA CCM version 3.0

Configuration and change management standard: Conforms to a recognised standard, for example, CSA CCM v3.0 or SSAE-16 / ISAE 3402

Vulnerability management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or SSAE-16 / ISAE 3402

Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402

Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)