Local Authority Community Safety Team research
Before we developed the Serious Incident Manager, we ran co-creation sessions with local authority Community Safety Teams from across London to find out what they needed to make their jobs easier. This is what they asked for....
“Keeping all our stakeholders informed automatically would save scarce resources.”
CST Team Manager, Waltham Forest
"A huge amount of time is spent repeating the same messages to different people."
“We need to be informed sooner when an incident occurs.”
VAWG Transformation, Southwark
"Councillors call us asking about an incident they have seen on social media that we are not aware of."
“Providing more detail than the police partner message would help inform our response.”
Urgent Response coordinator, Hackney
"What are the ages of perps / victims? Different departments and teams may need to be involved."
“We need the best response protocol for any type of incident.”
Senior Community Safety Manager, Lambeth
"Digitally controlled response would ensure everyone acts in sync, even during high-pressure or fast-moving incidents."
Sound familiar?
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