Team and stakeholder alerting can be set up and ready to use within 48hrs.
'How to launch an incident' briefing sessions usually occur within a week, with response protocols usually set up within the same timescale.
We are happy to work with you to customise response protocols when necessary.
Communicating in a crisis
A power failure, IT outage, security threat or severe weather event can require information to be shared quickly — across multiple teams, departments and organisations.
SIM alerts stakeholders by SMS and email, shares live situational information and maintains a clear communications record throughout an incident.
The platform was developed with the Metropolitan Police and London local authorities to support communications during serious incidents involving multiple stakeholders and organisations.
Crises
- Power or utility failure
- IT or systems outage
- Severe weather
- Security threat or lockdown
- Fire or building evacuation
- Serious injury on site
- Major disruption affecting your services
Your crisis communications plan, put into action
Crisis communications planning usually ends with a document. Most organisations have a plan — fewer can execute it in minutes.
SIM turns the plan into a working system: pre-agreed contact groups, messages and escalation steps, ready to launch the moment something happens — so the right people get the right information without anyone reaching for a folder.
If crisis communications, stakeholder alerting or situational awareness are challenges within your organisation, email Andrew directly.
Available through G-Cloud 14/15, so public-sector procurement is straightforward.
No lengthy procurement process. No obligation. Just a conversation.
Any approved employee can launch an alert.
Alerted groups can be selected for each crisis type.
Developed with the Metropolitan Police and London local authorities to support communications during serious incidents.
NHS teams, local authorities and emergency services were all part of that work — SIM was built for multi-organisation incident response from the ground up.
"With SIM, we know the right people — internally and externally — receive the incident information they need to act quickly and confidently."
Emergency Planning and Resilience Manager at a leading NHS trust.
FAQs
How long will it take to set up SIM at my organisation?
How many people can use the system?
SIM works as well with small teams as very large ones.
An average team size of approximately 20, with stakeholders between 50 and 200, would be normal.
We offer briefing drop-in sessions for your team (usually held on Microsoft Teams). We have a dedicated help website with videos and other useful content. There is a live chat service on the system or a help line for people to call.
What are the technical requirements?
SIM products are browser-based web apps and so will operate on any device - laptop, tablet or phone.
All SIM products are GDPR compliant.
CSA STAR certification: Level 4: CSA C-STAR Assessment
Security governance standards: CSA CCM version 3.0
Configuration and change management standard: Conforms to a recognised standard, for example, CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or SSAE-16 / ISAE 3402
Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)
