Any approved employee can launch an alert.
Alerted groups can be selected for incident types.
Created by incident managers, for incident managers.
SIM Community Safety Manager was developed with steering groups of local authority Community Safety Managers, Heads of Community Safety and Police across London.
Hospital incidents frequently require information to be shared quickly across multiple teams and organisations. Stakeholders need timely alerts, accurate information and a common understanding of the developing situation.
SIM alerts stakeholders by SMS and email, shares live situational information and maintains a clear communications record throughout an incident.
The platform was developed with the Metropolitan Police and London local authorities to support communications during serious incidents involving multiple stakeholders and organisations.
If incident communications, stakeholder alerting or situational awareness are challenges within your organisation, email Andrew directly.
FAQs
How long will it take to set up SIM at my Local Authority?
Community Safety Team and stakeholder alerting can be set up and ready to use within 48hrs.
‘How to launch an incident’ briefing sessions usually occur within a week, with response protocols usually set up within the same timescale.
We are happy to work with you to customise response protocols when necessary.
How many people can use the system?
SIM works as well with small teams as very large ones.
An average team size of approximately 20, with stakeholders between 50 and 200, would be normal.
We offer briefing drop-in sessions for your team (usually held on Microsoft Teams). We have a dedicated help website with videos and other useful content. There is a live chat service on the system or a help line for people to call.
Can we swap from an individual plan to Enterprise?
Many of our customers try out the system on an individual plan and then move over to an enterprise plan. We are more than happy to help in any way we can to make the transition as smooth as possible.
What are the technical requirements?
SIM products are browser-based web apps and so will operate on any device - laptop, tablet or phone.
All SIM products are GDPR compliant.
CSA STAR certification: Level 4: CSA C-STAR Assessment
Security governance standards: CSA CCM version 3.0
Configuration and change management standard: Conforms to a recognised standard, for example, CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or SSAE-16 / ISAE 3402
Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)
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